Refund policy
At Navi, your satisfaction matters. If you're not happy with your purchase, we'll make it right.
30-Day Satisfaction Guarantee If you're not satisfied with your Navi Hydration Powder within 30 days of purchase, contact us and we'll offer a full refund or replacement — no questions asked.
Eligibility:
- Unopened products returned within 30 days of delivery are eligible for a full refund
- Opened products are not eligible for a standard return, however if you tried Navi and it wasn't for you, we'd genuinely love to hear why — reach out to us at hello@navihydration.com and we'll see what we can do
- Damaged or defective products are always eligible for a full refund or replacement regardless of whether the product has been opened
How to request a refund: Email us at hello@navihydration.com with your order number and reason. We'll respond within 1–2 business days.
Refund processing: 5–10 business days back to your original payment method.
Your feedback matters: If you opened Navi and it wasn't what you expected, please share your experience with us at hello@navihydration.com. We read every message and use your feedback to keep improving. We appreciate your honesty more than you know.